Job Summary
Here’s what you’d do:
You’d be the primary contact for your clients, building long-term relationships that foster
satisfaction, retention, and ancillary sales. You’d also oversee field operations and supervise a
Production Manager, who works with the crew to deliver fantastic service in the field.
You’d be responsible for:
- Client Satisfaction:
- Developing and maintaining long-term relationships with clients
- Performing site walkthroughs with clients to ensure quality and service
- expectations are met
- Facilitating the resolution of client concerns to ensure renewal
- Sales:
- Proactively presenting site enhancement ideas to your clients
- Generating referrals from existing clients and passing them to the Business
- Developer
- Developing accurate estimates for new and existing clients, maintaining
- acceptable gross margins that support the branch’s financial goals
- Operations:
- Assisting in overall leadership of the branch
- Maintaining satisfactory accounts receivable levels
- Coordinating with the Branch Administrator to ensure branch databases contain up-to-date client information
You might be a good fit if you have:
- 1 year minimum of supervisory experience in the landscape or service industry
- An associate’s degree in a business-related field or equivalent experience
- A minimum of 3 years of prior customer service, management, and leadership experience
- within an organization, the landscaping industry or local marketplace
And while not mandatory, it would be great if you also have:
- The ability to coach and develop teams
