Job Summary
The Client Account Manager is primarily responsible for the client relationship aspects of an assigned book of business and related operations. Manages accounts through the efficient use of labor, materials, processes and proper staff supervision to produce desired profit margins and optimal customer satisfaction. Establishes and maintains good working relationships with clients. Follows all Company policies, procedures and safety guidelines. Performs related work as required.
Key Responsibilities:
- Assumes full responsibility for multiple landscape management accounts and landscape crews as assigned
- Manages labor, materials, time and customer expectations efficiently
- Proposes, estimates and sells account enhancements
- Utilizes company software correctly to schedule and manage accounts
- Completes paperwork and reports (e.g. job ticket completion, proposal updates) accurately and on time
- Creates effective reports and presentations using company templates
- Attends client board meetings, conducts landscape walks with clients and independently
- Creates punch lists and ensures they are completed
- Ensures irrigation is programmed and working correctly to ensure client satisfaction and job quality
- Makes responsible recommendations to clients
- Ability to read, write and understand contracts
- Trains, coaches, disciplines and follows through on staff direction as required
- Completes business processes in a timely and accurate fashion
- Complies with and acts as role model for all organizational policies and procedures
- Is available for “on call” emergencies
- Provides excellent service (e.g. accurate, complete, timely) to clients, team members and other staff
Key Performance Indicators:
- Manages all accounts to achieve overall profitability to company standard
- Manages enhancement and irrigation work profitability to company standard
- Maintains all accounts to company quality standard
- Retains client accounts through client relationships and quality performance
- Follows and directs staff in all safety policies and procedures to prevent accidents and injuries
- Produces high quality work that is on time
- Communicates effectively: follows up and doesn't need to be asked twice, keeps others posted on progress
Job Requirements
- Positive attitude; ability to follow rules and instructions, work safely, and work well with others
- Communicate effectively in written and spoken English
- Possess a valid California Driver's License with acceptable driving record
- 5 years of professional landscape management experience
- A 2 or 4 year degree in Horticulture, Plant Science or other related field is beneficial
- A combination of experience and education as outlined above is ideal
- Working knowledge of the principles, practices and methods associated with landscape management (e.g., horticulture, plant identification, insect and disease identification, irrigation, equipment operation, etc.)
- Competence in math and technology
- Ability to program and manager standard and smart irrigation controllers
- Good time management and organization skills
- Ability to solve problems in a positive and practical manner
- Applies principles of supervision and team building
- Ability to lead and manage a team
- Ability to multi-task and handle a fast-paced work environment
- Ability to work well under stress
- Focus on exceeding the expectations of customers
- Apply principles of supervision and team building
