Tree Care Manager

Job Summary

An exciting opportunity with a growing landscaping company is waiting for you!

Job Description: Tree Care Services Account Manager

Reports to: General Manager of He-Man

Job Purpose:
Follows all Company policies, procedures, and safety guidelines.  The Tree Care Services Account Manager is responsible for all sales and scheduling of all tree care jobs. Manages accounts through the efficient use of labor, materials, processes, and proper staff supervision to produce desired profit margins and overall customer satisfaction. Establishes and maintains good working relationships with clients. Performs related work as required.

Key Responsibilities:

Assumes full responsibility for all tree care within He-Man operations with a primary focus on Safety
Manages customer expectations efficiently
Proposes tree care pruning, removals, and plant health care recommendations
Develops and creates full tree care management plans that include GPS mapping of trees along with recommendations 
Utilizes company software correctly to schedule and manage accounts
Completes paperwork and customer requests accurately and on time 
Creates effective reports and presentations using company templates 
Attends client board meetings, conducts landscape walks with clients
Addresses risks and hazards associated with all tree care operations (e.g. utility lines, space requirements etc.) Tags removals ahead of time and works with supervisor to direct crews on scope of work performed Completes business processes in a timely and accurate fashion
Complies with and acts as role model for all organizational policies and procedures Is available for “on call” emergencies
Provides excellent service (e.g. accurate, complete, timely) to clients, team members and other He-Man staff Follows up on outstanding proposals with clients
Sends tree care schedule to maintenance division and managers ahead of time
Conducts/Schedules appropriate training eq. First Aid/CPR & Aerial Rescue, EHAP, etc.
Ensures company equipment is in safe working order

Key Performance Indicators:
Follows and directs staff in all safety policies and procedures to prevent accidents and injuries
Manages all tree care activity to achieve overall profitability to company standards
Maintains all tree care accounts to company quality standards
Retains client accounts through client relationships and quality performance Communicates effectively: follows up and doesn't need to be reminded  Schedules, tracks and completes work tickets

Primary Skills and Education Required:
Positive attitude; ability to follow rules and instructions, work safely, and work well with others Communicate effectively in written and spoken English
Possesses a valid Driver's License with acceptable driving record 3 years of professional tree care experience
A combination of experience and education as outlined above is ideal
Working knowledge of the principles, practices and methods associated with tree care (e.g., tree identification, 
plant health care recommendations, pruning types, tree risk assessments, recommended removals etc.) Competence in math and technology
Good time management and organization
Ability to solve problems in a positive and practical manner Applies principles of supervision and team building
Ability to lead and manage a team
Ability to multi-task and handle a fast-paced work environment Ability to work well under stress
Focuses on exceeding the expectations of customers Applies principles of supervision and team building
Obtain ISA Certified Arborist certification within the first 6 months on the job
Obtain ISA TRAQ (Tree Risk Assessment Qualification) within the first 2 years on the job
Obtain TCIA Certified Tree care Safety Professional (CTSP) is encouraged

Work Environment:
Work is predominantly outdoors, exposed to varying temperatures, weather conditions, and noise levels. Exposure to dust, pesticides, fertilizers, grease, oils, dust, fumes and electrical currents will occur. Standing for long periods, walking for long distances, or crouching, is commonplace, including on narrow, uneven and/or slippery surfaces. The job requires stooping, lifting, carrying or otherwise transporting up to 50 pounds. Driving to and from worksites is required. Frequent and repetitive use of hand and powered tools is required. Use of computers, phones and other technologies will be necessary.

Disclaimer:
The job description is not exhaustive and is not intended to cover every aspect of the position. The job description can change at any time, and because our work occurs in a fast paced and ever-changing environment you should anticipate that it will change from time to time. Not all changes will be communicated in writing, and acceptance of the position signifies your acknowledgment and acceptance of this.

General

Compensation